CUSTOMER SUCCESS MANAGEMENT

Bangalore, Chennai
Posted 3 weeks ago

JOB CODE: CSM033

LOCATION: CHENNAI, BANGALORE

 

SUMMARY

We are looking for a young energetic Network Engineers to take part in our customers journey towards building their next-generation business Networks using Versa’s SD-WAN technology and solutions.

You will be part of Versa’s talented global CSM team.

 

EDUCATIONAL QUALIFICATION

Bachelor’s degree in Information Technology, Computer science, Electronics, Computer Application. Note qualification is not a selection condition.

 

EXPERIENCE

We are looking for young engineers. You should have no less than 5 years of relevant industry experience. This can be relaxed for candidates satisfying all criterions mentioned above.

 

ROLES AND RESPONSIBILITIES

  • Participating in Versa’s SD-WAN solution deployment for its global customers as Customer Success Engineers.
  • Acts as an extended arm for customer’s team on short term or long-term basis.
  • Troubleshoot complex network issues and problems.
  • Assists global SE team to carryout SDWAN Design and Deployment rollouts.
  • Create implementation level documents for a given deployment.

 

ESSENTIAL SKILLS

  • Experience in planning and designing or operating service provider or large enterprise WAN/LAN Networks.
  • In depth understanding of TCP/IP protocol stack and operation.
  • Knowledge on WAN technologies and protocols like MPLS, MPLS based VPNs, BGP, OSPF, ISIS, LDP, RSVP.
  • Exposure to multi-vendor network environment.
  • Knowledge on Linux administration.
  • Shell scripting, python scripting knowledge.

 

DESIRED SKILLS

  • Operational knowledge on firewalls/UTMs, IPS, IDS, DDoS systems
  • Hands-on experience in one or more of the following public and private cloud technologies
    • Microsoft Azure
    • Amazon Web Services
    • Google Cloud Platform
    • OpenStack
    • VMware
    • Containers

 

COMPETENCY

  • Great analytical thinking
  • Ability to think full stackwhen it comes to problem solving
  • Ability to learn new technology quickly
  • Excellent hands-on skills in deploying and troubleshooting complex networks
  • Willingness to help customers, peers and other team members in crisis
  • Ability to question and learn how things works in your area of experience
  • Good communication skills both verbal and written

Apply Online